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Help for SpriteIlluminator
Expand all topics.
Licensing + installation
Installation
Can I install it on macOS, Windows and Linux?
Where can I download an old version of the tool?
Installer shows expired certificate – is it still safe to use?
Purchasing a license
Is there a trial version?
My trial expired after 7 days. I need more time to evaluate all features!
Where is the license agreement (EULA)?
What is a perpetual license? What will happen in 1 year?
I need a quote before I can purchase your software
Can I install it on a server / docker / cloud / CI machine?
How can I update a volume license and add additional seats?
I've added a seat to a volume license. Why is the support period less than 1 year?
I live in China. Please support Alipay and WeChat pay for payment.
Activating a license key
I've purchased a license key. How can I activate it?
On how many computers can I use my license?
What is a "Single User License"? What is the meaning of "single"?
How can I activate a license on a computer without internet access?
What does "not yet activated" mean for a license key on the License Manager page?
I've entered my license key, but now it’s asking for an "old license key"!
Transfer a license to another user or computer
How can I transfer a license to another computer?
I can't deactivate the license - I am getting an error about deactivation not allowed.
I can't deactivate the license - my old computer crashed completely.
I want to use my license on a new computer, but I no longer have access to the old one to deactivate it.
I'm a reseller. How can I forward a license to my customer?
No License Key
I did not receive a license key.
I've lost my license key
Invoices
Can I get an invoice after the purchase?
Where can I get my invoice?
Can you change the data on the invoice?
Business and Legal Requests
Can I get a certificate of tax residence or W9 Form?
I want terms changed/added/removed from the license agreement (EULA).
I need an NDA!
Features
How to automatically generate a normal map from sprite color values?
How to edit an existing normal map in SpriteIlluminator?
Your normal maps look different than the ones my game engine uses!
Which game engines are supported?
How does SpriteIlluminator work with sprite sheets / TexturePacker?
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