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Residential Customer Satisfaction for Energy Utilities Shows Little Change Amid Pandemic
Despite a surge in household power usage during the pandemic, residential satisfaction with energy utilities barely moves.
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Online Retailers Suffer Greatest Setback in Shopper Satisfaction
Amid a tidal wave of pandemic spending, customers are less happy with every aspect of the online shopping experience.
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U.S. Overall Customer Satisfaction Continues Steep Decline
U.S. aggregate customer satisfaction in Q4 2020 continues its sharp descent, reaching the lowest level since 2005.
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Sharp Fall in Citizen Satisfaction With Federal Government Services
Citizen satisfaction with federal government plummets to its lowest level since 2015, marred by the pandemic and a contentious federal election.
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The American Customer Satisfaction Core Alpha ETF
The ACSI ETF is the only exchange-traded fund to use customer satisfaction as its primary investment signal.
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The Only National Cross-Industry Measure of Customer Satisfaction
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.
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Energy Utility Mobile Apps Perform Poorly
Customers give energy utility mobile apps low ratings for quality and reliability in debut ACSI results.
ACSI ENERGY UTILITIES REPORT 2020-2021
Cooperative Energy Utilities »
Investor-Owned Energy Utilities »
Municipal Energy Utilities »
Blog Highlights: ACSI Matters
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Retail case study: What Nike and Hobby Lobby are doing right, and what Ace Hardware and Williams-Sonoma must learn about satisfying customers
The latest wave of customer dissatisfaction has crashed into the Retail sector – and most...
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Were citizens satisfied in the Trump administration’s final year?
Satisfaction with the U.S. federal government is less than ideal – again. Following a 1.2% decline...
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Streaming during COVID: What companies can do to satisfy their ever-growing customer base
Americans’ cord cutting had started well before the pandemic. But, with COVID-19, that shift has...
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Airlines fly to record-high customer satisfaction during pandemic. Here’s how
For the past two years, passenger satisfaction with airlines has been climbing. Over the last six...
Learn more on how the ACSI changes the conversation about measuring a company’s long-term stock potential:
ACSI Unique Benchmarking
The American Customer Satisfaction Index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience.
Read More »ACSI Solutions
ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries.
ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys.
ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results.
Global CSISM enables international organizations to use ACSI’s methodology as global partners and create customer satisfaction indexes for their own national economies.
ACSI in the News
24/7 Wall St.: THESE 2 STORES ARE AMERICA’S FAVORITE RETAILERS
Energy Central: TEXAS ENERGY CRISIS: 3 WAYS UTILITIES CAN SAFEGUARD SATISFACTION POST-WINTER BLACKOUT
Retail and Hospitality Hub: SURVEY SUGGESTS NONDURABLE MANUFACTURERS NEED TO WIN BACK CONSUMER SATISFACTION
FEDweek: PUBLIC SATISFACTION WITH GOVERNMENT CONTINUES DECLINE
Forbes: SURPRISE! AIRLINE CUSTOMER SERVICE IMPROVED IN 2020. HERE’S WHY.
The Hill: AIRLINE SATISFACTION AT RECORD HIGH DESPITE PANDEMIC
Wall Street Journal: WARNING SIGNS IN THE BEST-MANAGED COMPANIES
USA TODAY: COMCAST IS ROLLING OUT DATA CAPS TO XFINITY USERS NATIONWIDE, AND CONSUMERS ARE ANGRY
More ACSI media coverage »Blog Highlights
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