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Roberts Space Industries

Help

Get Help From the Community Chat

Submit your issue to the Community Helpdesk chat and get immediate assistance from fellow players who know the project inside and out!

Hot issues

Service Status: High Volumes

Notice:

Hello, community,

As the support team emerges into the new year, the queues have expanded and affected response times subsequently. The team is working as quickly as possible to reach everyone awaiting contact from support.

We kindly ask that you please avoid submitting multiple tickets concerning the same issue. ***Only one is required***

Doing this will not gain a faster response and Duplicates can cause delays for others,

Any duplicate tickets will be merged to ensure a faster response time.

Be sure to check the FaQ’s and Help Desk in Spectrum chat for solutions that may already be available.

Volunteer HelpDesk:
https://robertsspaceindustries.com/spectrum/community/SC/lobby/7

***Currently being investigated.***
  • Headless and Golfball Bug
  • REC Items affected by issues
  • Ship behavior affected by issues

Thank you!

FAQ

Key Mapping
Star Marine
Spectrum
The New Star Citizen Communication Platform
Two-Step Authentication
Secure your account and defend against unauthorized access
Persistence
Persistence Explained
PTU Invites
PTU, Invites, and You!
Disconnection Codes
What disconnection code errors mean, and how they can help us!
In Game Chat FAQ
How to Use the New Chat System
Subscriptions
How can I subscribe and what are the benefits?
Organizations
Curious about joining/starting an org?
Account
Troubleshooting for account issues.
Hangar Module
What is it and how does it work?
Issue Council
Creating Reports and Contributing to the Issue Council.
Arena Commander
Having trouble in the dogfighting module?
REC : Electronic Access
Find out more about the uses for REC.
Public Test Universe
Problems accessing the PTU?
Insurance
Questions about how insurance works in-game.
Video Monetization
Star Citizen content usage rules.
Gifting
The ins & outs of giving in Star Citizen.
Shipping
Need help with shipping or tracking of physical goods?

Contact us

Contact support

If none of the above resources were able to help you resolve your issue, send it on over to us and our knowledgeable customer support team will work with you to get your problem resolved!

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