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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Supercharge logistics with SAP Business Network for Logistics—a platform connecting shippers and carriers to collaborate on quotes, orders, tracking, invoicing, disputes, and dock scheduling. Discover how seamless integration and REST APIs optimize end-to-end freight processes.
Don't miss this opportunity to unlock the full power of SAP Business Network for Logistics! Register now:
Option 1: 11:00 AM India Standard Time
https://lnkd.in/dYgj66Fm
Option 2: 11:00 AM Eastern Standard Time
https://lnkd.in/d4uPjcda
Attend the virtual Success Unleashed event with SAP customers, executives, and experts as we announce the public launch of our new Services and Support portfolio!
Register for the webinar here: Link
We are excited to announce the successful go-live of the newly redesigned SAP for Me Services & Support dashboard overview tab! This marks a significant milestone in our ongoing journey to listen to our customer's feedback and deliver a more seamless, efficient, and intelligent support.o select and manage partners also based on support quality.
Read the SAP Community blog and learn more(opens in new tab)
SAP cloud customers rely on implementation and operations services from SAP's partner ecosystem, where an effective support collaboration between partner and SAP is essential for customer success.
To unlock incremental value, such as faster issue resolution and risk mitigation, customers are encouraged to select and manage partners also based on support quality.
Read the article and learn more(opens in new tab).
SAP Enterprise Support Academy is now on learning.sap.com, bringing together hands-on learning, expert guidance, practical resources, and expert-led live sessions that support you, so you can move from planning to action more quickly.
Learn more here(opens in new tab).
Ready to take your SAP support experience to the next level?
Join the Customer Support Summit to connect with SAP executives, explore support innovations, and gain actionable insights for your business.
Hosted by Stefan Steinle, Executive Vice President and Head of Global Customer Support at SAP, the event highlights how SAP delivers real time expertise, proactive system intelligence, and a connected support ecosystem that safeguards business critical operations by anticipating risks and maintaining stability and continuity across customer landscapes.
Registration is free for SAP customers - Secure your spot today.
Event details:
Date: March 4, 2026
Location: Roundhouse Market & Conference Center, San Ramon, CA, USA
Register Here - https://events.sap.com/customer-support-summit-san-ramon/en_us/home.html(opens in new tab)
Get a front-row seat to testing: learn how Shift Left changes high-stakes releases by surfacing and mitigating risks early.
This holiday season, stability is more than just a wish, it is a strategy. See how proactive monitoring, fueled by AI and Collective Intelligence, breaks data silos to predict disruption, speed root cause analysis, and ensure uninterrupted retail operations.
ASUG spoke with Sören Ruder, SAP's SVP of Customer Experience & Solutions, about the evolution of SAP ALM and the vision for autonomous ALM. Ruder discussed AI integration and SAP Cloud ALM becoming a central control tower. By year's end, AI agents will enable autonomous implementation, significantly reducing effort. Learn more in this interview(opens in new tab).
Would you like more hands-on support for your ongoing projects and earlier access to new support offerings? 🤝 Join SAP Enterprise Support Advisory Council (ESAC)(opens in new tab) to access new Q1 workstreams, collaborate with SAP experts and peers, and help shape improvements, all as part of SAP Enterprise Support included with every SAP cloud subscription. 🔎 Explore new workstreams for deployment readiness, security optimization, and more.
For 13 years, the SAP Innovation Awards have celebrated organizations that have turned transformation into reality by using SAP's cloud and AI technologies to take on real-world challenges and deliver results that matter.
The annual program honors those who act with purpose and turn innovation into a reality ─ a reality that not only benefits themselves, but other businesses, communities, and even individuals around the world.
What's in it for you:
Visit the SAP Innovation Awards website(opens in new tab) to learn more about the program, categories, and how to enter. The final submission deadline is February 20, 2026.
The SAP Enterprise Support Day has successfully concluded, bringing together experts and customers for insightful sessions on innovation, best practices, and value realization.
For those who could not attend live—or who wish to revisit the highlights—the full event replays and presentation materials are now available on the event platform:
Explore the future of SAP's Support – strategic, proactive, AI-driven.
Join AFSUG and SAP for 4 insightful remote sessions, starting Nov 27, culminating in an exclusive Cape Town event, Mar 2026.
Engage with SAP executives, learn how SAP mitigates risks, scales AI safely, and drives continuous optimization.
Don't miss this opportunity! Check out this blog(opens in new tab) and be sure to register for the sessions!
Exciting news! SAP Enterprise Support Value Maps are now live on SAP Community – giving all our customers easy access to expert advisory and guidance through structured groups, along with opportunities for effective collaboration.
Visit us on SAP Community(opens in new tab) for more information and to get access.
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!